Here to Help (ft. Remington Forbes)

Welcome to next level tech support
Please press 01 to be connected to our help desk
All these end users calling
Filling up the queues with issues and problems
This user says his computer's crawlin
The internet's slow and he can't do his bloggin
Another one says their password's forgotten
Account locked out and now they can't log-in
Did I say blogging? I meant head-shotting
Every single server I try keeps dropping
Cannot win with my ping so bad
Other players pointing fingers blaming me for lag, It was you
So slow, it's a next-gen drag
Messing up my stats every map I'm getting fragged
If you will, what's your name Bill?
Can you type your password in the username field?
I just need to know that somewhere on your laptop
That you didn't inadvertently press Caps Lock
Sir no need to disrespect me
I wanna make sure you're typing it correctly
Oh my gosh, can we move along quickly
Reports need finished or my boss is gonna hit me
Clearly the problem isn't with me
I can troubleshoot the breeze, solving problems with ease
Trust me, I only use my shift key
Oh- that was it... that fixed me
Man, I got help desk woes, woes, woes, woes, woes
From HR to C-E-Os, Os, Os, Os, Os
Sometimes I think this job blows, blows, blows, blows, blows
Come on now, you know how it goes, goes, goes, goes, goes
Now back to the show
Finally, now I can check emails
There's a guy claiming that he can't SEND emails
Says that he needs help and he's feeling helpless
He can't send... how did he email the help desk
Here's what happened, my spam filter died
I'm replying to these mails where it says unsubscribe
But it must be a lie, or so I get the feeling
Windows popping up and I can't seem to kill 'em
It's not that the client won't send or receive it
But the interface is covered and I just can't see it
Sir try this, sounds like a virus
Disconnect your box from the network appliance
Boot up your computer hit F8 so
Windows can then start to boot up in safe mode
There, run AV scan cause apparently
This rogue code has infected your registry
I hope this can fix it, seems like bad luck
I hope this guy has been running daily backups
Daily back what? Are my files recovered
Is that some kind of program? I've never heard of it
If you don't get my files back now then there's trouble
I need to spell it out cause I'm not being subtle
Oh, no worries, hang on the line
Let me run this Antivirus 2009
Man, I got help desk woes, woes, woes, woes, woes
From HR to C-E-Os, Os, Os, Os, Os
Sometimes I think this job blows, blows, blows, blows, blows
Come on now, you know how it goes, goes, goes, goes, goes
Now back to the show
I was helping out the mother of a friend of a friend
Of my ex-roomma- forget it, let me begin
She was in need of help and that much was clear, see
And this so-called friend of mine volunteered me
So I called her on the phone
She didn't seem to understand
One single thing I was talking about
I said: Close all your windows
She came back and said
Ok, I closed all the windows in the house
No ma'am, not those windows
No, your computers aren't gonna get cold
No, that's not how they get viruses
Ma'am, I don't think I can help you
Man, I got help desk woes, woes, woes, woes, woes
From HR to C-E-Os, Os, Os, Os, Os
Sometimes I think this job blows, blows, blows, blows, blows
Come on now, you know how it goes, goes, goes, goes, goes
Now back to the show